1. Our commitment to your privacy
LIV Enterprises Pty Ltd (ABN 48 702 579 039) respects your privacy and is committed to handling personal information responsibly and transparently. This policy explains how we manage personal information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Who we are
LIV Enterprises Pty Ltd is a diversified enterprise services company based in Perth, Western Australia. We deliver a broad range of enterprise services to businesses and individuals across the Perth metropolitan area and greater Western Australia.
3. The kinds of personal information we collect
The personal information we collect depends on the nature of your dealings with us. It may include:
- Your name and the name of your business or organisation;
- Your email address and other contact details you choose to provide;
- Details of your enquiries, requests for quotes and instructions;
- Information relevant to the enterprise services we provide to you;
- Billing and payment information where a commercial engagement exists;
- Technical information such as browser type, device information and pages visited, collected automatically when you use our website.
We only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. We do not collect sensitive information (such as health information or information about racial or ethnic origin) unless it is reasonably necessary for our functions, you have consented, and the collection is permitted by law.
4. How we collect personal information
Where reasonable and practicable, we collect personal information directly from you. This occurs when you:
- Submit an enquiry or request a quote through our website;
- Contact us by email;
- Engage us to provide enterprise services;
- Communicate with us in the course of a commercial relationship.
We may also collect limited technical information automatically through cookies and analytics tools when you visit our website.
5. Purposes for which we collect, hold, use and disclose information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing quotes;
- Delivering and administering the enterprise services you engage us to provide;
- Managing our business relationships, invoicing and payments;
- Improving our website, services and customer experience;
- Complying with our legal and regulatory obligations.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure for a related secondary purpose, or an exception under the Australian Privacy Principles applies.
6. Direct marketing
We do not send unsolicited commercial electronic messages. Where we have your consent or an applicable exception applies, we may send you updates about our services. Every marketing message will include a simple way to opt out, and you may withdraw consent at any time by emailing us. We will not use or disclose sensitive information for direct marketing purposes.
7. Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies do not identify you personally. Most browsers allow you to refuse cookies or delete them through your browser settings; doing so will not prevent you from accessing most of our website.
8. Disclosure to third parties
We do not sell or rent personal information. We may disclose personal information to:
- Service providers who assist us with hosting, analytics, email or administrative functions, strictly for the purposes described in this policy;
- Professional advisers such as accountants or auditors where reasonably required;
- Government bodies, regulators or courts where required or authorised by law.
We take reasonable steps to ensure that any third party we engage handles personal information in a manner consistent with this policy and the Australian Privacy Principles.
9. Overseas disclosure
Some of our service providers, such as website hosting or email platforms, may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient is subject to privacy obligations substantially similar to the Australian Privacy Principles, or that the disclosure otherwise complies with APP 8.
10. Data quality
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, up to date, complete and relevant. If you believe the information we hold about you is inaccurate or out of date, please contact us so we can update our records.
11. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include appropriate technical and organisational safeguards such as access controls and secure storage practices. Personal information that we no longer need, and that we are not required by law to retain, is securely destroyed or de-identified.
12. Access to and correction of your personal information
You have a right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@liventerprises.site. We will respond within a reasonable period. Access will generally be provided free of charge, although a reasonable fee may apply where producing the information imposes significant cost on us, and we will inform you before any fee is incurred. There are limited circumstances under the Privacy Act in which access may be refused, and if so we will explain the reasons.
13. Anonymity and pseudonymity
Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, in most cases we require basic contact details to respond meaningfully or to deliver services.
14. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm to individuals whose personal information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable, including recommendations on steps you can take in response.
15. Complaints and enquiries
If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us by email at ceo@liventerprises.site with the subject line Privacy Enquiry. Please include enough detail for us to investigate your concern.
We will acknowledge your complaint promptly and aim to provide a written response within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling the OAIC enquiry line.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
17. How to contact us
For all privacy matters, please contact:
LIV Enterprises Pty Ltd
ABN 48 702 579 039
Perth, Western Australia
Email: ceo@liventerprises.site
Website: liventerprises.site